The future of e-commerce is likely to involve continued growth and innovation.   E-commerce has already transformed the way that people shop and conduct business, and it is expected to continue to do so in the coming years. As per market research, some of the key trends and developments that are likely to shape the future of e-commerce include: Environmental Sustainability Can be shown in many ways. Global giants are leading the way, with Microsoft pledging to be carbon negative by 2030. Amazon has a similar pledge to reach that target by 2040. Customer Success Branding and developing stronger customer relationships are the keys to success. Demand Due to the Covid-19 pandemic, the demand for online stores has increased dramatically. Competition The online retail industry has become even more competitive mainly due to the recent changes in the way people go about their daily activities. Social Media Trying to master the world of online shopping without the presence of social commerce would be business suicide. Artificial Intelligence AI will help automate marketing campaigns and consumer interactions and create a more personalized shopping experience. AI tools include chatbots, which are the #1 fastest-growing brand communication. Smart Warehousing The warehouse of the future will take advantage of automated capacity management by leveraging technology for better, data-driven capacity planning. Statistics Global eCommerce sales will count for over 22% of all transactions by 2023 (Estimation) Gartner reports that 64% of consumers care more about the experience than the price of a product. As per the Harvard Business Review, 65% of buyers actively want to align themselves with brands that actively conduct their business in an environmentally sustainable. We can help you with market research for your company, you may contact Fewture9Nine